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Dealing with Everton Mitchell was a pleasant experience. I originally traveled to Mills Motors from Quinte West as they had a more comprehensive line of trucks than our local dealers have. The biggest and only reason I am not giving the dealership a 5 star rating is their shwag display... The item I was most interested in, which was displayed, is a discontinued item and not available (if I want an identical one with a Chevy logo, it's available). As well their washroom, when my wife went to use it, was a mess.
A big shout out to Mills with our truck! Twice now they have gone above and beyound with their customer service. Fast, efficient service. Thank you to the service advisors and the mechanics. Nice to see this level of service these days.
Great people all around at Mills Motors. The help they provided to purchase my old truck for top dollar, to finding me my new truck with all the options I had hoped for. Brian, Don and the entire staff I dealt with at Mills were top notch! When my new truck arrived there was a small cosmetic issue that had obviously taken place during shipping. They ordered a new part and had it replaced within the first few days of me picking it up. If you’re looking for a new GMC or Buick, I would highly recommend Mills Motors.
Mills has ALWAYS ensured that my service needs are met. I’ve got complete confidence in their crew to work on my Nissan despite not being a Nissan dealer!
Exceptional service and staff! Especially Jeremy!
I came here today to leave a review for my Aunt Pat, who is a senior citizen that is probably the most particular and picky person about her vehicles! She will ONlY buy and have her service done from Cliff Mills, and more specifically have her service advising done with Jeremy Oliver! He is probably the most knowledgeable, but also patient and kind! Believe me, I know how my Aunt can be, and she doesn’t stop raving about how he treats her, and never makes her feel foolish for needing help! She always leaves completely confident in his work ...
Always have a great experience when I bring my vehicle to cliff mills. They are always friendly and informative, they do top notch work. I always deal with Jeremy, he always exhibits great customer service skills and helps make the process of bringing your vehicle in that much easier.
I had a great experience today at Mills Motors. I had help from Jeremy, he was very polite and informative. I will definitely come back in the near future. Thank you.
Amazing service department! And if you should be so lucky to have Jeremy as your service advisor, you’re in good hands. He’s so knowledgeable, trustworthy and friendly. You’ll always get the best service from him. Highly recommend!
I don't normally write reviews but sometimes when you get exceptional service, you have to give credit where credit is due! I called Mills Motors after feeling defeated having already spoken to 2 other mechanics. I happened to connect with service advisor Jeremy - as a female calling about my vehicle it can be demeaning and I was expecting the same attitude I'd gotten with my first calls! That did not happen at all - he was pleasant, courteous, and very patient with answering my questions. He actually listened to my concerns and offered helpful advice without being condescending ...
Friendly staff! Jeremy was great to deal with. Answered all of my questions. My car was done on time. I will definitely be back.
My husband and I were in recently and had the pleasure of speaking with your employee, Jeremy. He was so patient with us when we had a million questions about the issues with our truck and he was incredibly knowledgeable. The service received from Jeremy was exceptional and we will definitely be returning.
Incredible service! I took my car in there and the process was smooth and efficient. Jeremy was great to deal with. Thanks again.
I have been a customer of Mills Motors for a number of years. I have purchased several vehicles from them and been dealing with the service department since I purchased my first vehicle with them. Kyle and the rest of the service team has always gone out of the way to make sure my issues are resolved in a timely manner and that I have been kept informed along the way. I would highly recommend them. The entire staff is friendly and courteous.
Mills has the best service department in Durham region. Don’t go anywhere else! Ed is phenomenal and his service team is the best. I cannot say enough wonderful things about Ed, he always goes above and beyond to ensure his clients are happy and their vehicles are well taken care of. The service Ed and his staff provide is unparalleled. He is always thorough and knowledgeable and all communication is prompt, honest and transparent, which I strongly value. They also never hesitate to answer any questions you may have, big or small. Thank you again for the exceptional service ...
We are so happy with Mills Motors. Dave made our buying experience easy and seamless. Answered all our questions big or small, could text him any time of the day and would get back to us. Had a few things to be serviced after purchase and Ed and the service department went above and beyond. Have never been treated so well. I won't go anywhere else.
I have bought a handful of trucks at Mills and am always appreciative of the quality of service I get when maintenance and warranty issues need to be addressed.
Edit: Got a call from Mills this morning, apologizing for the poor experience and offering reimbursement. I am happy that they are looking out for their clients, it's nice to see in today's world. Would give it 0 stars if I could. Booked an oil change online, site said the cost was $65 and I had the option of adding on a health inspection which did not state a cost. All other options showed a cost so my assumption was that there was no cost for the inspection. Upon dropping off my car, I was given a document to sign ...
Always treated very well and will continue to deal with Mills Motors for any vehicle purchases! My salesperson is Nick Jobb. He is excellent to deal with as he's is very personable and very informative!
This review is long overdue and I hope Cliff Mills reads this. Kyle, who works in the Service Department, is bar none the best customer service oriented professional I have ever dealt with. For over a decade, he has been consistently reliable, helpful, knowledgeable, informative, patient, fair and personable. My whole family deals strictly with Kyle because we feel confident he operates with our best interests in mind, is honest and uses foresight to understand our needs. Practically unheard of in our and many others experience doing business with dealerships. We've come to know him over the years and ...
Amazing staff good service and enjoy the midnight security shift
Good work but slow today down a few mechanics
I’ve been coming to the dealership for years. Bought two cars, from them and always had them serviced. High ratings for the sales team and Hana always found them super friendly and helpful. The lower rating is this year seems like some of the service slipped, had a terrible interaction with the chat team after trying to book online multiple times and not able to do. Luckily Hana was pasted on only some of my notes and sorted me out and provided amazing service or else I would lower this to 1 star. I really hope it goes back to ...
Gods sales people I bought my car their
I liked the service I received. I felt confident. And it was excellent.
Excellent staff
Allan clark was excellent to deal with. He gave great customer service and highly recommend him to my friends and family for excellent service and knowledge.